Refund
Refund Policy
At Truluxe, your satisfaction matters to us. That's why every product purchased from our store is backed by a 60-day money-back guarantee. If you're not fully satisfied with your purchase, contact us at support@truluxe.com within 60 days of receiving your order to start a return.
60-Day Money-Back Guarantee
We stand behind what we sell. If it's not working out for you, you can return it — used or unused — within 60 days of delivery for a full refund.
Return Shipping
Customers are responsible for arranging and covering the cost of return shipping.
Order Cancellations
Changed your mind right after ordering? We offer a 24-hour cancellation window from the time your order is placed. Email us at support@truluxe.com within that window and we'll do our best to accommodate the cancellation before it ships.
Return & Cancellation Terms
- Returns must be received within 60 days of delivery.
- Items should be sent back with original packaging and any tags intact.
- Refunds go back to your original payment method.
- Return shipping costs are the customer's responsibility.
- We reserve the right to decline returns that don't meet these conditions.
Questions about a return or cancellation? Reach us anytime at support@truluxe.com.
Thank you for shopping with Truluxe!
Damages & Issues
Please check your order as soon as it arrives. If something's defective, damaged, or incorrect, let us know right away so we can sort it out for you.
Non-Returnable Items
A few categories can't be returned, including:
- Perishable items (food, plants, flowers, etc.)
- Custom or personalized orders
- Hazardous materials, flammable liquids, or gases
If you're unsure whether your item qualifies, just get in touch.
Exchanges
The quickest path to what you actually want is to return your current item, then place a new order separately once your return is accepted.
Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued automatically to your original payment method — though it may take your bank or card provider a few extra days to post it.